Privacy Policy

1. Introduction

UniversalResourceGrove ("we," "our," or "us") is dedicated to the protection of your privacy. This document outlines our Privacy Policy, detailing the way we handle, utilize, share, and secure your information when you visit our website universalresourcegrove.sbs or use our services for yacht chartering.

Engagement with our services signifies your agreement to the data practices stipulated in this document. This policy adheres to relevant privacy laws, such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent privacy legislation in Canada.

2. Information We Collect

2.1 Personal Information

We gather personal details that you willingly provide to us when you execute actions such as:

• Reserving a yacht charter
• Reaching out to us via our website or telephone
• Signing up for our newsletter
• Completing forms on our website
• Taking part in surveys or promotional campaigns

Such information encompasses:

• Your name and contact details (email, phone number, postal address)
• Financial details for transactions (handled securely by external providers)
• Preferences and specifications for yacht chartering
• Information for an emergency contact person
• Food preferences and health information (if provided)

2.2 Information Collected Automatically

Our website automatically captures certain types of information concerning your device and how you interact with the site:

• IP address and geographical data
• Browser type and its version
• Webpages you have visited and the duration of your visit on our site
• Source websites
• Details about your device (model, screen resolution, etc.)

2.3 Cookies and Tracking Mechanisms

To enhance your browsing experience, we make use of cookies and other similar tracking technologies. These enable us to:

• Store your preferences
• Assess and manage website performance and usage
• Offer personalized content
• Refine our services

Your control over cookies can be exercised via your browser settings or through our cookie consent pop-up.

3. Utilization of Your Information

The information we collect is used for a variety of purposes:

• Provision of Services: To manage yacht charter services, handle reservations and communicate regarding your bookings
• Support for Customers: To address your queries and provide aid when needed
• Transaction Handling: To carry out payment procedures and manage accounts
• Assuring Safety and Security: To maintain the integrity of our operations and guard against fraudulent activities
• Promotional Activities: To send you marketing material and updates, subject to your consent
• Site Enhancement: To investigate user behavior and augment the functionality of our site
• Legal Obligations: To comply with the law and legal mandates

4. Disclosure and Sharing of Information

Your personal information is neither sold, swapped, nor leased to external parties. Nevertheless, there are situations where we will disclose your data:

4.1 Third-party Service Providers

We might share details with third-party providers who support us in various services such as payment processing, website hosting and maintenance, email campaigns, analytics, and customer service.

4.2 Legal Necessities

Your data might be revealed if we are compelled to do so by laws, legal procedures, warrant, emergency situations, or during an investigation of suspected illicit activities or fraud.

4.3 Business Reorganizations

In cases such as mergers, acquisitions, or asset sales of the business, your information may be transferred as part of the business assets.

5. Security of Data

We deploy suitable technical and organizational safeguards to protect your personal details from unauthorized access, changes, sharing, or destruction. These include encryption, secure server infrastructure, access control measures, periodic evaluations, and employee education.

Nonetheless, we have to note that no digital transmission method or electronic storage solution is completely secure, hence the absolute security of your data cannot be guaranteed.

6. Retention of Data

Your personal details are kept only as long as necessary for the purposes for which they were collected or as mandated by law. Retention periods can typically include:

• Reservation records: 7 years for tax and legal reasons
• Marketing interactions: until you opt out or request deletion
• Web analytics data: 26 months
• Customer service interactions: 3 years subsequent to the last engagement

7. Your Rights and Options

You hold rights to access, modify, erase (in accordance with the law), transfer, opt out of marketing, and manage cookies. To exercise these rights, please contact us using the details provided below.

8. External Services

8.1 Google Analytics

We utilize Google Analytics for insights into website usage. Opting out is possible through the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Interactions

Our site may contain links to social media platforms with their individual privacy policies.

8.3 Transaction Processors

Financial transactions are processed by third parties that are in compliance with PCI DSS standards.

9. Transfer of Data Internationally

Your data might be moved to and processed in countries outside of Monaco. We ensure the application of protective measures in line with current privacy legislation.

10. Protecting the Privacy of Minors

We do not target our services to individuals below the age of 13, nor do we knowingly gather their personal data. If you suspect that a child has provided us with personal details, contact us promptly.

11. Policy Modifications

Any changes to our Privacy Policy will be communicated through an updated policy on our site, emails to registered users, or a site notice. Continuation of service use after the change date signifies your acceptance of the alterations.

12. How to Reach Us

For inquiries regarding this Privacy Policy or our data-handling practices, you can reach us at:

13. Adherence to Google Ads User Consent Policy

We are in full compliance with the consent policies of Google Ads. Adjustments to your cookie and tracking preferences can be made at any point through our cookie settings feature.